Privacy Policy

Introduction

Welcome to Neighborhood ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services to nominate or feature local families.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

Personal Information

When you submit a family nomination through our website, we collect the following information:

• Family name and location (town, county, state)
• Contact information (email address, phone number)
• Physical address (optional, only if provided)
• Story or reason for nomination
• Nominator's name (optional)

Payment and Membership Information

When you subscribe to our membership service, we collect:

• Name and email address for your member account
• Billing information (processed securely by Stripe)
• Payment card details (stored securely by Stripe, not by us)
• Subscription preferences (states you've subscribed to)
• Membership tier and billing history

Important: We use Memberful and Stripe to process payments. Your payment information is transmitted directly to and stored by Stripe using industry-standard encryption. We never store your complete credit card information on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.

How We Use Your Information

We use the information we collect for the following purposes:

• To contact nominated families about potential features
• To create and publish family spotlight stories on our website
• To communicate with nominators about their submissions
• To process and manage your membership subscriptions
• To provide access to exclusive content based on your subscription
• To process payments through our payment processor (Stripe)
• To send membership-related communications and updates
• To improve our website and services
• To respond to inquiries and provide customer support
• To comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With consent: We will publish family stories and photos only with explicit permission from the featured family
• Service providers: We may share information with third-party vendors who assist in operating our website
• Payment processors: We share necessary billing information with Memberful and Stripe to process your subscription payments securely. These companies are bound by strict data protection agreements and may only use your information to provide payment processing services
• Legal requirements: We may disclose information if required by law or to protect our rights and safety

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Withdrawal: Withdraw consent for us to feature your family at any time

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how you use our site. You can control cookies through your browser settings, though disabling them may affect website functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.